Privacy Policy

The Roomcraft Company is a wall panel dealer based in Goa, India (Authorised Distributor of Polywood). GSTIN: 30BLMPL1617E1ZK.

Registered address: Shop No. 8, Kadam Highway Complex, Ponda Road, Opp. Durga Motors, Arlem, Raia, Santemol, Goa – 403602.

We are the data controller for the information described in this policy. For any privacy question, contact us using the details in section 11.

Information you give us — when you place an order, send an enquiry, reserve stock, create an account or contact us:

• Name and business/shop name
• Phone number and WhatsApp number
• Email address (if you provide one)
• Delivery and billing address
• GST number, for business customers who need a GST invoice
• Order, reservation, return and payment records
• Messages you send us through the site, the app, chat or WhatsApp

Information collected automatically — when you use the website or app:

• Device type, operating system and app version
• IP address and approximate region, from your network
• Pages or screens viewed, and basic usage/error logs used to keep the service running
• Push notification token, only if you allow notifications in the app

We do not collect card numbers, UPI PINs, bank passwords or any other payment credentials. Payments are handled offline or through your own payment app, and those details never reach our servers.

• To process, pack, dispatch and deliver your orders
• To respond to enquiries, quotes and reservation requests
• To generate invoices and maintain accounting and GST records required by law
• To send order updates — confirmation, dispatch, delivery and return status — by WhatsApp, SMS, push notification or call
• To provide customer support and handle complaints or returns
• To prevent fraud, misuse and abuse of our service
• To improve our catalogue, pricing and the way the website and app work

We do not use your information for automated decision-making that has a legal effect on you.

When you place an order or an enquiry, you agree that we may contact you on the phone number you gave us — including on WhatsApp — with updates about that order, invoices and delivery documents.

These are service messages, not marketing. If you would rather not receive them on WhatsApp, tell us and we will use a call or SMS instead. You can turn off app push notifications at any time from your phone settings.

We do not sell, rent or trade your personal information. We share it only with:

• Delivery partners and transporters — name, address and phone number, so your order can reach you
• Our messaging provider — your phone number, so order updates can be delivered on WhatsApp or SMS
• Our hosting and IT providers, who store and process data on our behalf under confidentiality obligations
• Our accountant and tax authorities, for invoicing, GST and statutory filings
• Law enforcement or courts, where we are legally required to disclose information

Some of these providers may store data on servers outside India. Where that happens, we take reasonable steps to ensure your information stays protected to the standard described in this policy.

Order, invoice and tax records are kept for as long as Indian tax and company law requires — currently up to eight years from the end of the relevant financial year.

Enquiries, chat messages and support conversations are kept for up to three years. Technical and error logs are kept for a short period, usually under twelve months. After these periods we delete or anonymise the data.

Access to customer data is restricted to authorised staff, protected by individual accounts and role-based permissions. Data in transit is encrypted using HTTPS, and admin access requires a login.

No system is perfectly secure. If a breach affects your personal information, we will inform you and the relevant authority as required by law.

• Access — ask for a copy of the personal information we hold about you
• Correction — ask us to fix anything that is wrong or out of date
• Deletion — ask us to delete your account and personal data (see below)
• Objection — ask us to stop contacting you for anything other than an active order
• Withdraw consent — for notifications or optional communication, at any time

To exercise any of these, write to us at info@theroomcraftcompany.com or call/WhatsApp +91 97434 10106. We respond within 30 days.

Account and data deletion — send a deletion request from the phone number or email registered with us. We will delete your account, profile details, saved addresses and notification tokens. Invoices and order records that we must legally retain will be kept for the periods stated in section 6 and then deleted.

Our website and app are meant for business and adult customers. We do not knowingly collect information from anyone under 18. If you believe a child has given us personal information, contact us and we will delete it.

Our site may link to third-party sites, such as maps or WhatsApp. Those sites have their own privacy policies and we are not responsible for their practices.

We may update this policy as our service changes. The revised version will be posted on this page with a new “last updated” date. Significant changes will be communicated to you directly where we can.